With the holidays period over and shoppers tend to the wounds on their credit cards, we can spare a thought to the retail assistants who were in the trenches during the shopping attack.
This high pressure period leads to stressed and angry shoppers with the retail assostants bearing the brunt of the abuse.
So it’s heartening to see retailers offering courses to retail assistants to help allievate the confrontations. The courses have led to less incidents reported and less abuse towards the assistants.
We can all buy into that result.