Qantas likes to see itself as a premium service airline, but that service doesn’t extend to its call centre. Callers face waiting times of hours and when they do get trough the staff face accusations of a lack of training.
Even top tier members, Platinum One, have been having problems getting a human to speak to.
It’s a shambles situation and the airline needs to up its game.
Bricks and Bluebottles 
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